Frequently Asked Questions

Everything you need to know about your Jeffree Star Cosmetics order.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

Are Jeffree Star Cosmetics products vegan and cruelty-free?

Yes, our entire brand is 100% cruelty-free and all of our products are vegan. We do not test on animals nor do we allow our suppliers or affiliates to do so.

What is your return policy?

We offer a 14-day return policy for unopened and unused products. Due to the nature of cosmetic products, we cannot accept returns on items that have been opened or tested.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

How long does shipping take?

Domestic orders typically process within 3-5 business days. Once shipped, standard shipping usually takes 3-7 business days depending on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.