Returns & Exchanges

Due to the nature of our products and for hygiene purposes, all sales are final; however, we are happy to assist with damaged or defective items within 14 days of delivery. Please ensure all items are in their original packaging when contacting our support team regarding your order issues.

1

Verify Eligibility

Ensure your request is submitted within 14 days of the delivery date and pertains to a damaged, defective, or incorrect item received from the official store.

2

Contact Support

Email our customer service team with your order number, a brief description of the issue, and high-quality photos documenting the damage or defect.

3

Receive Authorization

Once our team reviews your claim, we will provide a Return Merchandise Authorization (RMA) or instructions for a replacement if your request is approved.

4

Resolution Processing

After approval, please allow 7-10 business days for our warehouse to process your replacement shipment or issue a store credit to your account.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing